The resource will be placed within a dynamic and proactive team and will be mainly responsible for:

• Collect and organise documentation and products related to each complaint in order to fully and comprehensively describe the problem the customer is experiencing.
• Start stock containment at all locations and prevent further complaints
• Prepare and manage the action plan to coordinate internal functions for root cause analysis and corrective actions
• Prepare all necessary documents for the client’s complaint (8D report, capacity studies, …)
• Coordinate with quality managers to discuss and solve product quality problems raised by customers.
• Addressing customer problems in a timely manner to ensure customer satisfaction.
• Manage and coordinate customer audits and their follow-up.
• Visit the customer’s factory to handle quality issues and understand the impact of our product quality on the customer’s application.
• Collect and analyse periodic customer evaluations and manage the related improvement plan to ensure customer satisfaction.

Requirements:

• Strong analytical and problem solving skills
• Excellent verbal and written communication skills (excellent knowledge of Italian and English)
• Excellent knowledge of the Office package. Knowledge of SAP is considered an asset.
• Understanding of technical drawings and production processes
• Ability to work in a team
• Knowledge of methods for root cause analysis (Ishikawa, 5 Why, ….)

Qualification:
Degree in a scientific subject (preferably engineering) or equivalent education.

Experience:
Customer management experience required (preferably 2 years’ experience in the role of Customer Quality Engineer)

The search is open to both sexes.